Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the standard shipping timeframe?
We offer express global shipping. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online return portal with your order number and email address to generate a prepaid shipping label.
How do I find the right size for me?
Each product page features a detailed size guide and 'Fit Finder' tool. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What materials are used in Ninepine apparel?
We prioritize technical performance and sustainability, utilizing premium recycled nylon, spandex blends, and organic cotton to ensure durability and comfort.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout.
How should I care for my garments?
To maintain the integrity of the technical fabrics, we recommend machine washing cold with similar colors and hanging to dry. Avoid using fabric softeners or bleach.